Comments on: Ire of the Tiger: Why Tiger Airways Sucks

By: Nick

Nick — Mon, 20 Dec 2010 12:40:06 +0000

Avoid Tiger with your life, and @ Pablo, YOU get a life, cheap or not, without the customer, they do not exist, its one thing to be herded around like cattle, and no food drinks etc… included, I dont mind that, but these guys are just crooks, and shonks, terrible. and reading the terms etc… i sjust dozens of pages of fine print and dirty tricks to rort and scam you, so you get a life.

By: admin

admin — Mon, 29 Mar 2010 13:01:18 +0000

Oh Pablo. I have a life; a life that I don’t want to spend in a cattle shed waiting for my delayed Tiger flight. Cheap doesn’t have to mean nasty.

By: pablo

pablo — Mon, 29 Mar 2010 07:47:27 +0000

its funny how people pay $39 airfares and still expect the same traditional services offered by airlines like qantas, air nz ect. did you read terms and conditions before buying your tickets?? they usually advise that changes will incurr fee’s. get a life

By: Jim

Jim — Wed, 03 Mar 2010 22:32:41 +0000

Oh dear. Yes, hidden fees and charges, no customer service… sounds painfully familiar. We had a shocking experience with Tiger too, starting at departure with the delays at check-in as the weight police checked every bag & carry-on; the kilometer long walk to the plane on the tarmac; the detention centre ambience of the arrivals area as we waited for our luggage in the cold on arrival in Mel; on return to Syd arriving early (!) at the destination so no stairs were available, sitting on the tarmac while they tried to find stairs, sniffing jet fuel as they refueled while we were all on the plane so they could make their turnaround, finally having one set of stairs so everyone had to disembark from one set of stairs, and a 50 minute wait for our bags as they decided to leave our bags on the tarmac so they could load the next flight to make their turnaround before finally delivering our bags to the terminal. Would I ever fly Tiger again? Not if my life depended on it.

By: Ian

Ian — Sun, 07 Feb 2010 09:48:26 +0000

Tiger Air are the pits it’s about time the ACCC went through them, bogus prices excessive fees / charges hidden until you go to pay and a bloody call centre in bloody India. Jetstar are no better they also employ non English speaking tossers all foreign airlines should be forbidden to operate from Aus

By: Dan

Dan — Mon, 01 Feb 2010 00:28:27 +0000

A friend of mine recently paid double for his Tiger ticket from Melb because he arrived at the airport a couple of minutes too late for departure — apparently Tiger are more strict than many airlines about how early you have to arrive at the airport. He had to wait around until the following flight.

By: Lisa T

Lisa T — Sun, 31 Jan 2010 23:05:29 +0000

What terrible service! You poor things. Love ‘Ire of the Tiger’, by the way – really caught my eye. I don’t think I’ve ever heard a single good report about Tiger.

Lisa T

By: Steve

Steve — Sun, 31 Jan 2010 22:51:51 +0000

I cannot believe Tiger Air’s attitude to customers, especially when they are still trying to make head way into the Australian market. Their “government charges” are excessive and they have the most appalling customer service from a call centre I have ever experienced. I will not be surprised if our flight gets cancelled on our day of departure, make us pay for another two tickets and blame the passengers for the broken down plane.

By: Nicki

Nicki — Sun, 31 Jan 2010 22:51:30 +0000

Generally, the cheaper the fare, the more restrictive the rules are unfortunately. That’s how all these cheapies make their money. Charge for everything.

My least fave airline experience was on Delta international (SYD-NYC), where they moved my pre-booked seat to the one right next to the toilet. After complaining to everyone I could about it, they refused to move me back saying the plane was full. So I had to sit for 14 stinky hours next to the toilet, watching people come in and out, have them hovering over me. I hated it, but the flights were cheap. By the time I arrived in Kennedy airport, I realised my bags were missing, and the were somewhere in Minnesota. Without even an apology, they took my address and sent me out intto a freezing NY winter night without my coat. It was in the North of the US, somewhere. I was still wearing my Sydney November-apropriate clothes. I was not a happy camper, but luckily I have great friends in Ny who dressed me and fed me pizza, and a little shopping trip the next day till my bags arrived let me forgive and forget.

Flying is always frustrating. I always get defensive before I even get to the airport as I always feel that I will be wronged somehow. Be sat between 2 large people, have a pervy man leer at the immaculate Japanese cabin crew, my seat back entertainment will break, it will be too hot or too cold on board. I always feel like I want to be able to control what happens over the duration of the flight, but I have learnt that you just need to let go. Eek.

By: AIms

AIms — Sun, 31 Jan 2010 22:27:00 +0000

Tiger Airways seems like the Fawlty Towers of airlines, can’t wait until that TV show that exposes them in all their rude, inconsistent, obnoxious glory is back on.

I’m not a fan of Jetstar either after being messed around, they cancelled my flight and wanted me to pay extra to book a new one! But Virgin had always been great, thanks Richard.