Ire of the Tiger: Why Tiger Airways Sucks
I decided to do something romantic for The Future Husband and like all romantic gestures, it was a little bit selfish. I have always wanted to go to Melbourne for a weekend of window shopping, laneway strolling and gastronomic overload, preferably whilst wearing a ball gown and chasing a large ball of red wool (the ad campaign really worked on me).
In keeping with this whimsical notion, I booked some flights.
Rather than going with the ever reliable Virgin Blue, I decided to be a total cheapskate in the interests of ‘research’ and book flights with Tiger Airways … $37 flights, to be precise.
What a disaster.
The $37 flights (once you add the astronomical airport fees) amounted to $230 in total. Not so cheap but oh well, we’re going to Melbourne. Huzzah!
It turned out that there was a family reunion on the weekend I booked our trip. After much whining, I went back to keyboard and tried to change the dates.
Tiger Airways charged me $181 to change weekends. The exact same flights, just on different days. Furthermore, it was going to cost $50 per passenger to transfer the names or $50 per passenger to cancel the flights.
I rang their so-called customer service line to see if there was anything that could be done. The (Indian call centre) voice on the other end of the line told me that there was nothing she could do to help and that she was the manager. Hmph.
Tiger Airways ended up costing $411 for two return flights to Melbourne. Virgin Blue charges $378 for the exact same flight times, including tax.
I have heard terrible things about Tiger Airways and yet I stupidly decided to travel with them anyway. I already regret it and I have yet to step on board the plane.
Moral to the story: Do not travel with Tiger Airways unless you are a cashed-up masochist.
Have you ever had a bad airline experience? Spill the vitriolic beans, dear readers…